Smart planning for
better customer service
Security related field service operations, man-guarding and patrol services are highly susceptible to operational inefficiencies. Maintaining a cost effective offering to customers, and meeting appointments, schedules and emergency call outs can be a juggling act. Planning teams need global visibility and support in making optimal planning decisions. Workforce scheduling, route optimisation and responding to changes in a resource efficient way keeps costs down whilst meeting customer SLAs. How do you integrate scheduling technology to keep ahead of the competition and drive costs down?
Optimise for customer SLAs and maximum profits
Developing a robust planning system that manages equipment, people, vehicles and more is a key component of toc's optimisation platform. Our expertise in developing planning processes around technology and people ensures the generation of real-time plans that ensure compliance with workforce regulations, SLAs, worker preferences and other operational constraints. Our planning tools help back office planners satisfy your business rules and plan to your specific KPIs. We'll help you drive efficiency up, costs down and keep you ahead of your competition.